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Employee Highlight: Terry Bates

Apr 29, 2019 | Posted in Jim Pattison Lease

Terry Bates

Senior Account Manager, Burnaby

How long have you been with Jim Pattison Lease?

I’ve been with Jim Pattison Lease for 46 years. I started on July 1, 1972.

What do you do here?

The main part of what I do here is taking care of customers and giving them the best possible service they can get. At Jim Pattison Lease, a customer is always number one. I like to view it as I’m the customer’s unpaid employee.

Another part of my job that I feel is really important is that I deal with the customer from start to finish rather than only leasing the car to the customer and then passing them off to someone else. I think that’s really important so you can build the relationship and that they can voice their concerns to one person.

What’s the most rewarding part of your job?

What I find so rewarding about my job is finding the right car for each customer and seeing them happy and satisfied. Every customer that comes to Jim Pattison Lease has different wants and needs and I like the challenge of finding something that fits what they’re looking for.

Can you share a memory that stands out in all the years?                    

I had been with Jim Pattison Lease for 14 years and was working out of the Vancouver, B.C. office. Management decided to transfer me to the Burnaby location and it was an amazing change. At the Burnaby location, I was given complete autonomy to make my own decisions and started to notice my numbers doubled. At that time, there were only 3 people at the Burnaby office and now there are 40.

What are some of the things you like to do outside of work?

I love anything construction related. Building wood projects are really fun for me. I also really enjoy golfing and water skiing.

What has helped make you successful at your job?

There are two things that have helped me be so successful: treating the customer the way I would want to be treated and making sure I respond to people within the same day.

I remember in 1986, I read a book called One Minute Manager. It said it’s important to treat the customer the way you would like to be treated-it will make a big difference in the way you do business. Ever since reading that book, that’s what I have done and I have seen a great improvement.

It’s also important to me that I maintain good communication with everyone. Whenever I get an email, I make sure I let the other person know that I’ve at least seen it. Even if I don’t know the answer, I like to acknowledge that I got the email and that I’m working on a solution.

Vehicle Fleet Management Lifecycle

Apr 26, 2019 | Posted in Jim Pattison Lease

 

Vehicle Selection

Selecting the right vehicles for your fleet can be an overwhelming task for most business owners. With other responsibilities, it can appear much more daunting than it needs to be. A good fleet management company should have relationships in place with an array of manufacturer dealers to find any make and any model of vehicle. It’s also important to have the capabilities to order your vehicle build to specifications from the factory or from a dealer’s inventory, depending on your timelines. Expert advice means having the ability to take advantage of the best vehicle for your business and budget to save you time and money.

Lease Structure

Leasing can appear complicated at first, but it doesn’t have to be. Fleet management companies that offer customized lease terms that match your unique needs will give you more flexibility for your business. You have the option of both open and closed-end leases. With these options, you have the ability to select what works best for your company’s fleet vehicle needs.

Customization & Delivery

In today’s day and age, the attention of the consumer goes a long way. It’s important that your fleet management company has the resources necessary to ensure your fleet is properly decaled and up to par to ensure your company is well represented on the road. Beyond brand image, the ability for your fleet to complete day-to-day work is also of the utmost importance. Whether that’s a sales vehicle for your travelling executives or a work truck that requires proper accessorizing to ensure proper capabilities on the job site, selecting usage appropriate options and upfitting is key to having an efficient, smooth-running fleet.

Fleet Usage & Reporting

Maximizing fleet efficiency is a top priority for the majority of business owners. To get the most out of your fleets potential, powerful online and mobile analytic tools including vehicle monitoring (telematics/GPS) can be accessed by multiple users in your organization and can be used to allow you to gather more in-depth information on your fleet.

Fuel & Maintenance Management

A comprehensive maintenance plan means your vehicles stay on the road. Fuel and maintenance cards give your company the potential to access a multitude of fuel and maintenance vendors. Beyond that, it allows your employees access to purchase fuel through pay at the pump technology while consolidating fuel and maintenance expenses. Fleet cards have also been proven to reduce driver downtime and manage costs; enabling you to maximize your fleet’s potential.

Remarketing Services

At the end of your fleet’s life cycle, vehicle resale plays a very crucial role. Remarketing can be done through multiple sales channels at the end of the lease term to ensure the highest return. Some of these options include: selling the vehicle at auction, selling to a third party driver or selling to the client directly. Resale is often overlooked in the fleet cycle but it remains a vital area to the cost of your fleet.

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