Will I need a PIN to purchase fuel?

A card-specific four or six-digit PIN and your vehicle’s current odometer reading are required to purchase fuel at fuel locations.

Some fuel locations will prompt for “Driver ID or Driver Number.” This is when you should enter your PIN.

Can I pay at the pump with my Jim Pattison Lease/WEX Fuel Card?

Your WEX card can be used to pay at the pump where the Pay at the Pump feature is enabled. All fuel vendors have specific limits set up for pay-at-the-pump transactions. If you need to purchase fuel above this limit, you can make multiple transactions or pay inside at the kiosk.

Why is my Jim Pattison Lease/WEX Fuel Card being declined for fuel purchases?

Common reasons for a card decline are:

1. An attempt to purchase non-automotive products will decline the full transaction. Purchases are restricted to automotive-related products only.
2. Washer Fluid declined: Please ask the attendant to put it through as Automotive Merchandise instead of General Merchandise.
3. An incorrect PIN has been entered. Please ensure that you enter your correct PIN.
4. Your card is inactive. Ensure that your card is not expired or that it has not been replaced recently.

If none of the scenarios above apply, send the following information to your Fleet Administrator in order for us to follow up on the decline reason.

• Card number
• Supplier name and address (including city)
• Location of attempted payment (inside or pump)
• Items purchased
• Error message received (including time and date of decline)

For additional questions, please call 1-877-204-2575 and select the prompt for Driver Inquiries.

What types of maintenance can be purchased on my Jim Pattison Lease Fleet Maintenance Program?

You are able to purchase preventive maintenance, repairs, oil, washes, tires, rental vehicles, and automotive-related products such as washer fluid. You are authorized to approve purchases up to the maintenance limit shown on your Driver Credential. Any purchase exceeding that limit requires additional authorization. The vendor performing the maintenance will call the number listed on your Driver Credential to obtain it.

Where can my Jim Pattison Lease Driver Credential be used for maintenance?

Vendors can be found using the service location map:

Below is also a list of national account vendors where the Jim Pattison Lease Driver Credential will be accepted:

How does the Jim Pattison Lease Fleet Maintenance Program work for payment of maintenance services?

Book an appointment and/or proceed to one of our preferred vendors. Present your driver credential (either paper copy or through the app) upon arrival. Any maintenance above your driver limit will require authorization from a Jim Pattison Lease Vehicle Maintenance Technician; the vendor performing this maintenance will call the number on the driver credential or on the app to obtain the authorization.

Vendors will perform approved services and send the invoice to Jim Pattison Lease for payment. Should you wish to have work completed after hours or on the weekend, please call Jim Pattison Lease, 1-877-204-2575, in advance for authorization.

Which service schedule should I follow for my vehicle?

We recommend that all drivers follow the manufacturer’s recommended maintenance schedule for their vehicle. Details about scheduled maintenance can be found in your owner’s manual or on the manufacturer’s website. Please note that manufacturers advise that fleet vehicles adhere to the severe-duty maintenance schedule.

For additional questions, please call 1-877-204-2575 and select the prompt for Driver Inquiries.

How do I arrange a Roadside Assistance service?

If your vehicle is under warranty, please call your manufacturer’s Roadside Assistance (See below for links to manufacturer’s Roadside Assistance websites).

If your vehicle is outside the manufacturer’s warranty or are unsure about the warranty on your vehicle, please call 1-877-204-2575 and select the prompt for Roadside Assistance.

What information will I need to provide the Roadside Assistance provider?

You will be prompted to enter your fleet card number and a mobile number you can be reached. If you do not have a card number or mobile phone number you can always make a selection to speak directly to a representative, you will need a vehicle identifier, such as your VIN, to identify your vehicle.

For additional questions please call 1-877-204-2575 and select the prompt for Driver Inquiries.